Playlist Structure
1. Playlist element: Call consultant
The display of a screen or playlist when the consultant is not in service.
2. Playlist element: Consultant
The screen in which the consultant is displayed.
1. Playlist Element: Call Consultant
Display of a screen or playlist when the consultant is not on service.
In this example, this is a screen that the customer can use to call a consultant. However, you can also use commercials or similar.
After you have created this screen or playlist, you should assign an alias in the screen settings.
- Select the 1. Playlist element to open the settings in the right tab.
- Enter your desired Alias. The alias will be displayed in brackets above the playlist item name. In our example, the alias is → Call Consultant.
Create a screen, in which the consultant should be displayed. Or select this template from the Template Pool.
Open Consultant Screen in HTML5 Editor
1. Open the relevant context menu by right-clicking on the 2. Playlist element.
2. Select the menu item → Edit template and open the consultant screen in the
HTML5 Editor.
Edit Consultant Screen in HTML5 Editor
1. Go to the Add Element area and click on the Website function → @.
2. Select the menu item → Meeting in the selection menu.
3. This provides the area Meeting on the right side.
Enter the room name and the name of the consultant, which you have alrady entered
- as described in the chapter → Setting Up Consultant → Displayname -
in Settings.json.
Assign Alias
Also for this screen you should assign an alias when you go back to the playlist view:
1. Select the 2. Playlist element to open the corresponding settings in the right tab.
2. Enter your desired alias in the input field provided for this purpose. The alias will bedisplayed then in brackets above the name of the 2nd playlist element.
In our example, the alias → Consultant was selected.
Linking the two Playlist Elements
After you have created and aliased the two playlist elements, you can link the playlist elements together.
This will allow you to skip from one playlist element to the other playlist element.
Link from → Call Consultant to → Consultant
So that the customer in live mode can click on the screen to go from the content of the 1st playlist element → Call consultant to the 2nd playlist element → Consultant, the following settings are made:
1. Select the 1. Playlist element in the playlist.
In our example → Call consultant.
2. Enter the alias of the 2. Playlist element in → Go to.
In our example → Consultant.
Link from → Back from Consultant to → Call Consultant
To return from the Consultant (2. Playlist element) to Call Consultant (1. Playlist element) after ending the consultation, make the following settings:
1. Select now the 2. Playlist element in the playlist.
In our example → Consultant.
2. Enter the alias of the 1. Playlist element under → Go to.
In our example → Call Consultant.
Meeting Room Templates
For simplification you can store so-called Rooms in the User Administration for certain users, which will then be suggested as a preselection when editing the consultant playlist element in the HTML5 Editor.
Create Meeting Room Template
1. Open the User Administration by clicking on the button →
User.
2. Select the user for whom you want to create a Meeting Room
template.
3. Open the tab → Meeting and click on the plus icon at the end of the bar.
4. In the input window that opens, enter the name of the room that
should be suggested to the user when creating a corresponding
template in the HTML5 Editor.
5. Confirm your entry with → Okay.
The room will then be listed in the Meeting area.
6. Saving the modification in the User Administration provides this room
for selection in the Template Editor.
